Resolving Conflicts Effectively
Conflict resolution is a critical skill for Certified Peer Support Specialists (CPSSs) and other helping professionals, as it involves managing various conflicts, including intrapersonal (inner struggles), interpersonal (disagreements and confrontations with others), and ethical challenges.
Description
Conflict resolution is a critical skill for Certified Peer Support Specialists (CPSSs) and other helping professionals, as it involves managing various conflicts, including intrapersonal (inner struggles), interpersonal (disagreements and confrontations with others), and ethical challenges. Mastering effective conflict resolution maintains safety, fosters positive relationships, and promotes healthy work environments. InELI: Conflict Resolution training, CPSSs will learn strategies rooted in peer support principles to resolve conflicts constructively and empathetically. Participants will explore the dynamics and causes of conflict, understand the impact of self-awareness, communication styles, personal boundaries, and develop creative problem-solving skills to enhance their ability to support individuals in recovery while maintaining healthy, respectful relationships.
Format
Virtual Instructor-led Training (VILT)
Learning Objectives
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Gain an understanding of the dynamics of conflict
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Strengthen self-awareness skills
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Improve communication skills
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Develop and practice conflict resolution techniques
Target Audience
Anyone who is working in the behavioral health field.
Instructional Level
Advanced
Technical Requirements
Each applicant must have access to an internet-connected computer equipped with a functional webcam, microphone, and speakers that can all remain in use throughout the entirety of training.
Registration Fee: $80 (If your employer or another funder is paying for your class, please do not proceed to payment at this time. You will receive an email from our administrative staff explaining how to register for this course. If you submit your payment and subsequently need a refund, please note, refunds may take up to two weeks to process.)
For assistance: Contact RIConsulting.PET@riinternational.com or RIC.HCAI@riinternational.com for questions about this activity
Contact RIC.Development@riinternational.com for technical assistance